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Helping you drive up occupancy

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Later Living

Driving Occupancy in Later Living Through the Power of Mystery Shopping

Discover how mystery shopping can transform first impressions into lasting occupancy in later living communities. Learn how our meticulous approach to pre-visit evaluations, immersive on-site experiences, and detailed post-visit follow-ups can enhance your customer service and boost occupancy rates. Explore the impact of our Occupancy Optimiser programme and join us in refining sales and marketing strategies to ensure every interaction counts towards creating a home for potential residents.

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Later Living

Call Handling Excellence – Boosting Sales In Later Living

Learn how effective call handling can significantly increase sales and improve customer relationships in the later living sector. This piece explores the impact of responsive, empathetic communication on boosting occupancy rates, and how employing technology like CRM and online chat can refine your approach. Understand the crucial role of timely follow-ups and how mystery shopping can provide valuable insights into optimising call handling practices to enhance overall service quality and customer satisfaction in later living communities.

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Commercial Acceleration later living couple at the beach
Later Living

The Power Of Customer Choice

Research from Autumna showed 48% of enquiries about retirement properties, were for rental. Remarkably recent research from Autumna showed 48% of enquiries about retirement properties,

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