+44 0203 538 8018

Customer centricity

customer centricity

How obsessed with your customers are you? 👩🏽‍🦰👨🏻👩🏼 👨🏾‍🦱👩🏻‍🦱

Customer obsession is the root to growing big and strong – Deloitte found that customer-centric companies were 60% more profitable compared to companies that were not focused on the customer

Top tips for customer centricity:

✅ Get clarity on how you are serving with target personas and segmentation

✅ Call customers to understand their changing needs

✅ Obtain and act on customer satisfaction feedback

✅ Provide proactive customer service with added value

✅ Focus on building relationships & customer-life time value vs transactions

✅ Review and optimise your end-to-end customer experience

Share This Post

More To Explore

Seniors playing chess
Retirement Living

Driving Occupancy in Later Living Through the Power of Mystery Shopping

Discover how mystery shopping can transform first impressions into lasting occupancy in later living communities. Learn how our meticulous approach to pre-visit evaluations, immersive on-site experiences, and detailed post-visit follow-ups can enhance your customer service and boost occupancy rates. Explore the impact of our Occupancy Optimiser programme and join us in refining sales and marketing strategies to ensure every interaction counts towards creating a home for potential residents.

Thank You For Getting In Touch

Let’s speak about your business challenges and solutions to help.

Call +44 0203 538 8018 or fill in the form below

I’ll be in touch within 24 hours to arrange a call.

I look forward to speaking with you soon.

Best

Ali