customer centricity

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inverted hierarchy
Growth Tips

Inverted hierarchy

‘The Iceberg of Ignorance’ study shows that only 4% of an organization’s front-line problems are known by top management, and 9% are known by middle management.

Customer Service Top 10
Growth Tips

Customer service top 10

The Institute of Customer Service research shows the strong link between customer service and business performance. Well done to the top 10 leaders.

customer expectations
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Exceed customer expectations

Customer Service is paramount. Learn ways to improve your customer service excellence. Beat your customer expectations.

get recommendations
Growth Tips

Get recommendations

82% of people say they seek recommendations from friends and family before making a purchase. Yet many businesses do not ask for these. Learn tips to improve your recommendations.

customer centricity
Growth Tips

Customer centricity

Customer obsession is the root to growing big and strong. Learn top-tips for customer centricity

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