customer lifetime value

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customer loyalty boomerang
Growth Tips

Reward and Recognition Solutions

But creating guest loyalty shouldn’t be the remit of just one person. Everyone should be involved. It’s not just about sending out emails with discounts, it’s about embedding ideas that make people remember your hotel and love it.

Customer Service Top 10
Growth Tips

Customer service top 10

The Institute of Customer Service research shows the strong link between customer service and business performance. Well done to the top 10 leaders.

get recommendations
Growth Tips

Get recommendations

82% of people say they seek recommendations from friends and family before making a purchase. Yet many businesses do not ask for these. Learn tips to improve your recommendations.

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