people first

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inverted hierarchy
Growth Tips

Inverted hierarchy

‘The Iceberg of Ignorance’ study shows that only 4% of an organization’s front-line problems are known by top management, and 9% are known by middle management.


Leadership during crisis medley

What makes a good leader during a crisis (and anytime)? Putting people first and creating an environment of trust and safety. An inspiring 90 second medley from interviews with 4 high EQ leaders. It’s all about the 4C’s.

positively impact
Growth Tips

Positively impact society with your purpose

More consumers are interested in knowing why a business exists and its beliefs. It’s an important purchase-decision factor as 80% want brands to solve society’s problems. Explore this topic more.

customer expectations

Exceed customer expectations

Customer Service is paramount. Learn ways to improve your customer service excellence. Beat your customer expectations.

get the right people on the bus
Growth Tips

Get the right people on the bus

Having the right people in your team can make or break a business. Learn top lips to improve your team success.

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