How do you go from being 2️⃣7️⃣2️⃣ on Tripadvisor to 1️⃣7️⃣ ?👍 👏 As part of my Leading During Change series I speak with Sally Beck, General Manager at the Royal Lancaster London. Sally explains how to achieve this. This video showcases #inspiringleadership and creative #innovation to shift product offering to where the demand / #revenue is:
😀 ‘I want to run the happiest hotel in London. I believe that a happy team makes happy guests’
😄 ‘I’m responsible for creating a culture where happiness can thrive and team members are able to be the very best version of themselves’
💗 ‘I think that if you are happy, happiness spreads’
💪 ‘Keep going and take joy out of small wins’
🏢 ‘Make sure you are caring properly about your team’📈 ‘I think be being creative in this marketplace you can create market’
Share This Post
More To Explore
Later Living
Understanding Customer Behaviour in the Later Living Sector
Customer behaviour in the later living sector has shifted dramatically over the past decade, driven by changing demographics, advancements in technology, and evolving expectations around
Ali Powell
November 26, 2024
Later Living
Getting a More Positive Image in the Later Living Sector
The later-living sector plays an essential role in supporting older adults, offering companionship, peace of mind, and quality care to both residents and their families.
Ali Powell
October 14, 2024
Do you need to Increase Profitability and Unlock Value?
Let us help your businesses flourish through optimising sales, marketing and revenue opportunities
