Leading during change.
Are you a people-centered leader? Great leaders focus on people – knowing and empowering them.
During these turbulent times, I am running a series of short 5 minute conversations with business leaders about “Leading Through Change’. Pleased to start this with Matt Luscombe, who I worked with at InterContinental Hotels Group (IHG®), and is now CEO at Cycas Hospitality. We cover 3 themes:
1) Focus on #people – talent remains the priority, creative communication, engagement, personal development
2) Redefining #winning – celebrating success, refocusing on key metrics RGI and GOPAR vs prior year
3) Being #brave – take some risks by focusing on upsides, capitalising on the opportunities
I believe in the #profitchain – that a focus on people leads to results. The number one factor in highly engaged, satisfied and loyal customers, is highly engaged, satisfied and loyal employees