Leading during change:
CEO Cycas Hospitality

With Matt Luscombe of Cycus Hospitality

Leading during change.

Are you a people-centered leader? Great leaders focus on people – knowing and empowering them.

During these turbulent times, I am running a series of short 5 minute conversations with business leaders about “Leading Through Change’. Pleased to start this with Matt Luscombe, who I worked with at InterContinental Hotels Group (IHG®), and is now CEO at Cycas Hospitality. We cover 3 themes:

1) Focus on #people – talent remains the priority, creative communication, engagement, personal development
2) Redefining #winning – celebrating success, refocusing on key metrics RGI and GOPAR vs prior year
3) Being #brave – take some risks by focusing on upsides, capitalising on the opportunities

I believe in the #profitchain – that a focus on people leads to results. The number one factor in highly engaged, satisfied and loyal customers, is highly engaged, satisfied and loyal employees

Share This Post

Share on facebook
Share on linkedin
Share on twitter
Share on email

More To Explore

what hospitality can learn from retail
Growth Tips

What hospitality can learn from retail

Let me start with a question. “How big is your hotel?” If you answered with the number of rooms your hotel has, you’ve still got

Do you need to Increase Profitability and Unlock Value?

Let us help your businesses flourish through optimising sales, marketing and revenue opportunities