Customer Experience Excellence

customer experience

What percentage of companies have little to no understanding about their customer journey? Alarmingly 50%. A customer journey is the complete experience a customer has with you from awareness to loyalty.

86% of customer’s are willing to spend more on products for a great customer experience.

Do you know where your organisation are losing customers? Do you know where you are leaving money on the table? Do you know the biggest pain points of the customers?

I love auditing customer journeys to identify where increased profits can be made. For instance yesterday buying a child car seat, quick wins could be made to improve the website; service, payment and follow-up. This morning buying coffee; a rewards scheme and pricing bundling would improve improve revenues.

I’m happy to by your fresh eyes if you would like an honest gap assessment with recommendations to drive revenues, contact me on 07736 784810

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