One night stands vs relationships. We all know that to develop a relationship we need to keep communicating and build rapport. Yet in business, we often fall short of this and just have one-offs.
customercentricity is all about developing #repeatbusiness from advocates who have enjoyed the #customerexperience
Are you measuring your repeat business? Here in this #loyalty webinar with Boutique Hotel News I talk about how this metric was critical. I’m enjoying helping others develop this area.
How are you focusing on growing your repeat business?