Developing relationships drives revenues

One night stands vs relationships. We all know that to develop a relationship we need to keep communicating and build rapport. Yet in business, we often fall short of this and just have one-offs.

customercentricity is all about developing #repeatbusiness from advocates who have enjoyed the #customerexperience

Are you measuring your repeat business? Here in this #loyalty webinar with Boutique Hotel News I talk about how this metric was critical. I’m enjoying helping others develop this area.

How are you focusing on growing your repeat business?

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But creating guest loyalty shouldn’t be the remit of just one person. Everyone should be involved. It’s not just about sending out emails with discounts, it’s about embedding ideas that make people remember your hotel and love it.

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