Get recommendations

get recommendations

82% of people say they seek recommendations from friends and family before making a purchase. Yet many businesses do not ask for these.

Tips to build up your recommendations:

😀 Ask for them – remember to go back and ask your customers to complete review or testimonials

😊 Share awareness of your reviews – on your website, marketing collaterals, send out in marketing communications

Some of mine are on my website :

✅ Consistently deliver excellent customer service

🎊 Create memories and go above and beyond to make moments that people want to share

🧑🏾‍💻 Respond to your reviews – will cover in a later post 📈 Continuously measure your recommendations scores and set company targets /incentives against % likely to recommend

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But creating guest loyalty shouldn’t be the remit of just one person. Everyone should be involved. It’s not just about sending out emails with discounts, it’s about embedding ideas that make people remember your hotel and love it.

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