Such a joy speaking with brilliant leaders like Joanne Taylor-Stagg. Like the classic Peter Drucker quote – ‘culture eats strategy for breakfast’ says that you can have the best strategy, but if you can’t execute it, it doesn’t matter.

Queen of Culture, General Manager Joanne Taylor-Stagg at The Athenaeum Hotel and Residence understands that culture is vital to business performance. From embedding the right culture, customer service excellence will flow. And the results speak for themselves with her hotel going from being 175 on Tripadvisor, to 81.

She believes the key to customer excellence starts with the team and creating the right culture.

Wishing everyone a very Happy festive season – Cheers 🥂

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