Is it arrrrrrgggggghhh or yesssssssss! Have you recently experienced your own customer experience? Surprisingly, many employees have not tried their own service or product experience.
For example, have you tried to return goods?
Or slept in your hotel room?
Tried to make a booking over the phone?
Purchased something online?
Customer Experience is top priority for 2021. Drives retention and increases profitability. No question about it.
I urge you to experience the full end-to-experience to know where are the areas that need to be improved. Put yourself in the customer shoes – particularly now that things have been somewhat shaken up and changed due to COVID.
Have you recently tried your own CX?
Share This Post
More To Explore
Later Living
Where Do You Start with Care Home & Later Living SEO Strategies?
When families or older adults start searching for care, they don’t begin with SEO or keywords – they begin with questions, concerns, and a need
Ali Powell
February 27, 2025
Later Living
Webinar: Pragmatic strategies & communications tools for marketers
In this insightful webinar, our expert panel delve deep into the business of later life homes and how to market them. How can people be
Ali Powell
February 20, 2025
