Is it arrrrrrgggggghhh or yesssssssss! Have you recently experienced your own customer experience? Surprisingly, many employees have not tried their own service or product experience.
For example, have you tried to return goods?
Or slept in your hotel room?
Tried to make a booking over the phone?
Purchased something online?
Customer Experience is top priority for 2021. Drives retention and increases profitability. No question about it.
I urge you to experience the full end-to-experience to know where are the areas that need to be improved. Put yourself in the customer shoes – particularly now that things have been somewhat shaken up and changed due to COVID.
Have you recently tried your own CX?
Share This Post
More To Explore
Hotels
Optimising revenue: How effective segmentation and targeting strategies can transform your marketing
If you target everyone, you’ll hit no one says marketing expert Ali Powell, CEO of Commercial Acceleration. How well do you really know your customer? Do
Ali Powell
March 21, 2025
Later Living
Unlocking Occupancy Growth – Prioritising the Customer Experience for Boosting Occupancy
The latest trading performance reveal significant untapped potential in how later living and care homes attract and convert prospective residents. Presenting later living and care
Ali Powell
March 18, 2025
