How do you go from being 2️⃣7️⃣2️⃣ on Tripadvisor to 1️⃣7️⃣ ?👍 👏 As part of my Leading During Change series I speak with Sally Beck, General Manager at the Royal Lancaster London. Sally explains how to achieve this. This video showcases #inspiringleadership and creative #innovation to shift product offering to where the demand / #revenue is:
😀 ‘I want to run the happiest hotel in London. I believe that a happy team makes happy guests’
😄 ‘I’m responsible for creating a culture where happiness can thrive and team members are able to be the very best version of themselves’
💗 ‘I think that if you are happy, happiness spreads’
💪 ‘Keep going and take joy out of small wins’
🏢 ‘Make sure you are caring properly about your team’📈 ‘I think be being creative in this marketplace you can create market’
Share This Post
More To Explore
Care Homes
Why Interim and Fractional Sales & Marketing Leadership Is Becoming an Essential Support for Care Homes
Finding the right permanent Head of Sales & Marketing takes time, but families don’t slow down their search when leadership is missing. Interim and fractional sales leadership offers care homes the steady hand they need – bringing senior expertise, clear strategy, and confident team support without the wait or full-time commitment.
Ali Powell
December 9, 2025
Care Homes
From Mystery to Mastery: Turning Mystery Shops into Confidence Across Care and Later Living
Ask most care home or later living managers how they feel about mystery shops and you’ll likely see a grimace before you hear a word.They’re
Ali Powell
November 25, 2025
Do you need to Increase Profitability and Unlock Value?
Let us help your businesses flourish through optimising sales, marketing and revenue opportunities
