How do you go from being 2️⃣7️⃣2️⃣ on Tripadvisor to 1️⃣7️⃣ ?👍 👏 As part of my Leading During Change series I speak with Sally Beck, General Manager at the Royal Lancaster London. Sally explains how to achieve this. This video showcases #inspiringleadership and creative #innovation to shift product offering to where the demand / #revenue is:
😀 ‘I want to run the happiest hotel in London. I believe that a happy team makes happy guests’
😄 ‘I’m responsible for creating a culture where happiness can thrive and team members are able to be the very best version of themselves’
💗 ‘I think that if you are happy, happiness spreads’
💪 ‘Keep going and take joy out of small wins’
🏢 ‘Make sure you are caring properly about your team’📈 ‘I think be being creative in this marketplace you can create market’
Share This Post
More To Explore
Care Homes
Rethinking Sales & Marketing in Care: Busting the Top 5 Myths Holding Us Back
When I speak with operators and managers, I often hear the same hesitations: “We’re not salespeople.” “We don’t need marketing right now, we’re full.” “Facebook
Ali Powell
September 18, 2025
Care Homes
Why Customer Experience (Not Just Service) Is the Real Game-Changer in Care and Later Living
Choosing a care home or later living community isn’t just a financial decision – it’s emotional, and always deeply personal. Whether it’s a family seeking
Ali Powell
May 19, 2025
Do you need to Increase Profitability and Unlock Value?
Let us help your businesses flourish through optimising sales, marketing and revenue opportunities
