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Optimising how you respond to reviews

There’s a skill to how you respond to your reviews which will increase revenues💰. There’s many missed opportunities, when a happy customer could have become a repeat and higher paying customer, or an angry lost customer could have been turned into a happy customer.

Have you had a great response? Have you seen some funny ones like Graham Norton sometimes points out on his show?

I speak with expert Joanne Greene about the importance of responding to reviews effectively, and her 7 practical tips which are quick wins to turn on revenue:

1. Customer name

2. Call to action

3. Acknowledgement

4. Marketing

5. Contact name, email and telephone number

6. Business name (positive reviews only)

7. Key search words

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