Repeat business is key to sustained profitability

repeat business

Today I received a communication from a restaurant letting me know that I had visited them this time 2 years ago, and would I like to book?

I had been thinking about which restaurant to go for an occasion, and this certainly made the choice easy. Sorted in a flash😁

Do you keep in touch with your past customers to let them know you are thinking of them? It certainly encourages #repeatbusiness and we all want our venues with full car parks.

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But creating guest loyalty shouldn’t be the remit of just one person. Everyone should be involved. It’s not just about sending out emails with discounts, it’s about embedding ideas that make people remember your hotel and love it.

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