+44 0203 538 8018

Leading during change:
CEO Cycas Hospitality

With Matt Luscombe of Cycus Hospitality

Leading during change.

Are you a people-centered leader? Great leaders focus on people – knowing and empowering them.

During these turbulent times, I am running a series of short 5 minute conversations with business leaders about “Leading Through Change’. Pleased to start this with Matt Luscombe, who I worked with at InterContinental Hotels Group (IHG®), and is now CEO at Cycas Hospitality. We cover 3 themes:

1) Focus on #people – talent remains the priority, creative communication, engagement, personal development
2) Redefining #winning – celebrating success, refocusing on key metrics RGI and GOPAR vs prior year
3) Being #brave – take some risks by focusing on upsides, capitalising on the opportunities

I believe in the #profitchain – that a focus on people leads to results. The number one factor in highly engaged, satisfied and loyal customers, is highly engaged, satisfied and loyal employees

Share This Post

More To Explore

Seniors playing chess
Retirement Living

Driving Occupancy in Later Living Through the Power of Mystery Shopping

Discover how mystery shopping can transform first impressions into lasting occupancy in later living communities. Learn how our meticulous approach to pre-visit evaluations, immersive on-site experiences, and detailed post-visit follow-ups can enhance your customer service and boost occupancy rates. Explore the impact of our Occupancy Optimiser programme and join us in refining sales and marketing strategies to ensure every interaction counts towards creating a home for potential residents.

Do you need to Increase Profitability and Unlock Value?

Let us help your businesses flourish through optimising sales, marketing and revenue opportunities

Thank You For Getting In Touch

Let’s speak about your business challenges and solutions to help.

Call +44 0203 538 8018 or fill in the form below

I’ll be in touch within 24 hours to arrange a call.

I look forward to speaking with you soon.

Best

Ali