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Leading during change:
Royal Lancaster Hotel

Ali talks to Sally Beck General Manager at Royal London Hotel.

How do you go from being 2️⃣7️⃣2️⃣ on Tripadvisor to 1️⃣7️⃣ ?👍 👏 As part of my Leading During Change series I speak with Sally Beck, General Manager at the Royal Lancaster London. Sally explains how to achieve this. This video showcases #inspiringleadership and creative #innovation to shift product offering to where the demand / #revenue is:

😀 ‘I want to run the happiest hotel in London. I believe that a happy team makes happy guests’
😄 ‘I’m responsible for creating a culture where happiness can thrive and team members are able to be the very best version of themselves’
💗 ‘I think that if you are happy, happiness spreads’
💪 ‘Keep going and take joy out of small wins’
🏢 ‘Make sure you are caring properly about your team’📈 ‘I think be being creative in this marketplace you can create market’

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