There’s a skill to how you respond to your reviews which will increase revenues💰. There’s many missed opportunities, when a happy customer could have become a repeat and higher paying customer, or an angry lost customer could have been turned into a happy customer.
Have you had a great response? Have you seen some funny ones like Graham Norton sometimes points out on his show?
I speak with expert Joanne Greene about the importance of responding to reviews effectively, and her 7 practical tips which are quick wins to turn on revenue:
1. Customer name
2. Call to action
3. Acknowledgement
4. Marketing
5. Contact name, email and telephone number
6. Business name (positive reviews only)
7. Key search words
