Be people-centred

people centred

Are you people focused first or profit focused first?

I believe that happy employees = happy customers = happy profits

I’m highly commercial and know it all stems from People centred leadership, empowered and engaged employees, and customer Centricity.

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But creating guest loyalty shouldn’t be the remit of just one person. Everyone should be involved. It’s not just about sending out emails with discounts, it’s about embedding ideas that make people remember your hotel and love it.