What C, is the secret ingredient to making customers happy? Consistency.
Is your brand experience consistently great across all touchpoints?
Across your portfolio, are there some sites that need a lot of attention?
Consistency is key. Repeat, repeat, repeat.
Is your customer journey consistent?
Are your communications consistent?
If you need a fresh outside opinion to audit this for you, get in touch.
Consistency is key
															Share This Post
More To Explore

Care Homes
				Why Customer Experience (Not Just Service) Is the Real Game-Changer in Care and Later Living
Choosing a care home or later living community isn’t just a financial decision – it’s emotional, and always deeply personal. Whether it’s a family seeking
					
			Ali Powell		
				
			May 19, 2025		
				
					
Care Homes
				Is Live Chat Right for Your Care Home or Later Living Community Website?
In this article we explore the pros, the pitfalls – and how to get it right. For families and potential residents navigating care decisions, time
					
			Ali Powell		
				
			May 13, 2025