What C, is the secret ingredient to making customers happy? Consistency.
Is your brand experience consistently great across all touchpoints?
Across your portfolio, are there some sites that need a lot of attention?
Consistency is key. Repeat, repeat, repeat.
Is your customer journey consistent?
Are your communications consistent?
If you need a fresh outside opinion to audit this for you, get in touch.
Consistency is key

Share This Post
More To Explore

Growth Tips
Reward and Recognition Solutions
But creating guest loyalty shouldn’t be the remit of just one person. Everyone should be involved. It’s not just about sending out emails with discounts, it’s about embedding ideas that make people remember your hotel and love it.
Ali Powell
January 11, 2022

Growth Tips
Increase the number of advocates that you have
How many Advocates do you have? I don’t mean customers who have purchased one off, or even a few transactions. I mean real fans who
Ali Powell
December 1, 2021