Exceed customer expectations

How brilliant does it feel when a business exceeds your customer expectations? It makes you come back again and again.

There are various ways to to this:

😊 Use the 5 senses👂👃👀🤏 👅

🛎 Have an awesome sense of arrival

👩🏼‍💻 Make the customer journey simple and smooth

🍭 Provide a small gesture non-financial or financial like a lollipop that Goyal’s gives to its customers. Who remembers the LITTLE CHEF RESTURANT lollies?

GOYALS Ltd has great customer service. They build rapport and make you feel special and personalised – even under stressful situation like buying your children’s school uniform

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But creating guest loyalty shouldn’t be the remit of just one person. Everyone should be involved. It’s not just about sending out emails with discounts, it’s about embedding ideas that make people remember your hotel and love it.

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