Maximum revenue across the entire journey

Are you getting the maximum revenue from the entire #customer journey? There are so many ancillary streams that play into TOTAL revenue per customer 💰

In #hotels for example, there are so many revenue streams other than rooms that Hotel 2 offers making it a clear winner. Experiences; Lobby; Retail; Spa; F&B; Partnerships – all brilliant ways to capitalise on profit of the asset. They go hand in hand offering solutions that customers feel enhances their experience.

Focusing on the right metrics is critical – for hotels TRevPAR / GOPAR. Are you maximising revenue per customer and the customer experience? Where else could space be better used? What other options could you offer?