Round and round and round again…
What is the average number of years that you hold a relationship with your customers? ❓⁉️
Is it a one-off purchase? Or is it a matter of consistently providing value that they want to come back again and again and again? ⭕️ 😊
Do you know your % retention? Is it up YOY? It is higher than the industry average?
Customer life-time value is the name of the game.
Attract, serve, retain
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