Untapped gold in your business

What untapped gold do you have in your business?

Re-engaging and keeping existing customer happy and coming back is critical for #profitability.

Yet many just focus on new shiny customers 😕

With this critical #data/information, you can personalise communications and send specific offers, #rewardsandrecognition

Increasing customer retention rates by 5% increases profits by 25% to 95%, according to research done by Frederick Reichheld of Bain & Company

Tips:
– Send personalised emails to nurture the relationship
– Organise your CRM by most profitable customers
– Obtain further preference information
– Start a membership