customer retention

What untapped gold do you have in your business?

Re-engaging and keeping existing customer happy and coming back is critical for #profitability.

Yet many just focus on new shiny customers 😕

With this critical #data/information, you can personalise communications and send specific offers, #rewardsandrecognition

Increasing customer retention rates by 5% increases profits by 25% to 95%, according to research done by Frederick Reichheld of Bain & Company

Tips:
– Send personalised emails to nurture the relationship
– Organise your CRM by most profitable customers
– Obtain further preference information
– Start a membership

Share This Post

Share on facebook
Share on linkedin
Share on twitter
Share on email

More To Explore

customer loyalty boomerang
Growth Tips

Reward and Recognition Solutions

But creating guest loyalty shouldn’t be the remit of just one person. Everyone should be involved. It’s not just about sending out emails with discounts, it’s about embedding ideas that make people remember your hotel and love it.

Do you need to Increase Profitability and Unlock Value?

Let us help your businesses flourish through optimising sales, marketing and revenue opportunities