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The power of retention

BEAMING WITH JOY as #hospitality re-opens today✨😊 . There are some low hanging fruit to increase revenue – how many of these 3 money makers do you have in place in your business?:
🔷 Retail – with high dwell time, what else can you be selling to make money – bed linen; wine glasses; outdoor furniture; etc
🔶Retention – do you have an effective way to retain customers prior to arrival; recognise them on site and reward for loyalty?
🔷Partnerships – a win-win to bringing in new business from a large group of customers attracted to your brand wider proposition

I recently took part in a Institute of Hospitality webinar with Brenda Collin FIH; Ken Young CRME; Jutta Moore; and Inna Nekrassova – a snippit of these tips are provided in this video. For the full video please go onto my You Tube site https://lnkd.in/ddb-nmG

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Ali