How obsessed with your customers are you? 👩🏽🦰👨🏻👩🏼 👨🏾🦱👩🏻🦱
Customer obsession is the root to growing big and strong – Deloitte found that customer-centric companies were 60% more profitable compared to companies that were not focused on the customer
Top tips for customer centricity:
✅ Get clarity on how you are serving with target personas and segmentation
✅ Call customers to understand their changing needs
✅ Obtain and act on customer satisfaction feedback
✅ Provide proactive customer service with added value
✅ Focus on building relationships & customer-life time value vs transactions
✅ Review and optimise your end-to-end customer experience
