Attract, serve, retain

Round and round and round again…

What is the average number of years that you hold a relationship with your customers? ❓⁉️

Is it a one-off purchase? Or is it a matter of consistently providing value that they want to come back again and again and again? ⭕️ 😊

Do you know your % retention? Is it up YOY? It is higher than the industry average?

Customer life-time value is the name of the game.