Eat, Sleep, Repeat

eat, sleep, repeat

What % of your business is repeat business? 20%? 30%

Those loyal customers who come back and back again. ☺💰 They spend more; they refer; reduce CPA and increase profitability.

This is where the GOLD 💛lies…. in retention of the VIP customers. Do you know who they are? Do you have a way of recognising them, rewarding them, sending them personalised communications?

To create and launch your loyalty/membership programme, we will provide independent guidance on the best solution.

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But creating guest loyalty shouldn’t be the remit of just one person. Everyone should be involved. It’s not just about sending out emails with discounts, it’s about embedding ideas that make people remember your hotel and love it.