Are you clear on where you need to focus on to improve conversions? What simple changes can be made to have a big impact on customer retention and revenue?
Recently I have been visiting lots of health clubs as mine is closing. Being a customer experience geek, I am always scoring each stage out of 5 and spotting improvement opportunities.
For example, not picking up the phone to make a booking. Not following-up…..
Where are your weak areas in your business and are you closing these gaps?
Make consistent 1% improvements
Share This Post
More To Explore
Later Living
What’s Stopping Retirement Living from Thriving in the UK?
How do you sell something that people don’t really want? Here lies the uncomfortable truth: many people aren’t actively choosing retirement living, they’re reluctantly accepting
Ali Powell
January 12, 2026
Care Homes
The Care Home Marketing Strategy That Will Matter Most in 2026
The way families look for care has changed more in the last few years than it did in the decade before. Decisions take longer. Research
Ali Powell
January 6, 2026